The Curvyy Boutique FAQ
The Curvyy Boutique FAQ
Shopping Made Simple
Have a question before placing your order? We’ve got you, Curvyy Baddie! Check out our most frequently asked questions below.
SIZING & FIT
How do I choose my size?
We recommend reviewing our size chart before placing your order. Each item may have a different fit, so please check the measurements listed on the product page to find your best fit.
If you’re between sizes, we recommend checking the product description for additional fit details.
Do your items fit true to size?
Fit can vary depending on the style and fabric of each item. Please refer to the individual product description and size chart before purchasing.
What if I’m unsure about my size?
We’re here to help! If you’re unsure which size to choose, please contact us before placing your order and we’ll do our best to assist you.
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ORDERS & PROCESSING
How long does it take to process my order?
Orders are typically processed within 2–3 business days.
Please note that processing time is separate from shipping time.
How long will shipping take?
Once your order has been processed and shipped, delivery typically takes 3–5 business days, depending on the shipping carrier and destination.
During launches, holidays, or high-volume periods, processing and shipping may take a little longer.
Will I receive tracking information?
Yes! Once your order has shipped, you’ll receive a tracking number by email or text using the contact information provided at checkout.
Please allow the carrier time to update your tracking information after your shipping confirmation is sent.
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RETURNS & EXCHANGES
Do you accept returns?
Yes! We accept returns within 7 days of delivery. Approved returns will be issued as store credit only. Store credit cannot be exchanged for cash or refunded to the original payment method.
Can I exchange my item?
Yes! Exchanges are accepted as long as the item you would like to exchange for is currently in stock.
If the requested item or size is unavailable, you may receive store credit instead.
What condition must my item be in?
Returned or exchanged items must be unworn, unwashed, and in their original condition, with all original tags attached.
Items that show signs of wear, washing, damage, or alteration may not qualify for a return or exchange.
How do I start a return or exchange?
Please contact us through our Contact Us page with your order number and let us know whether you are requesting a return or exchange. Our team will provide the next steps.
Please note: Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
What if I received the wrong or damaged item?
We’re sorry! Please contact us as soon as possible with your order number and clear photos of the item you received.
Our team will review your request and determine the best way to assist you.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so we’re unable to guarantee that changes or cancellations can be made after an order is placed.
If you need assistance, please contact us as soon as possible with your order number.
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SHIPPING
Where does The Curvyy Boutique ship?
We currently ship orders within the United States.
What happens if my package is delayed?
Once your package has been shipped, delivery is handled by the shipping carrier. Delays may occur due to weather, holidays, carrier volume, or other circumstances outside of our control.
Please use your tracking number for the most current delivery updates.
What if my tracking says delivered but I can’t find my package?
First, check around your delivery location and with household members or neighbors.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to open a claim.
The Curvyy Boutique is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
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ORDER ISSUES
I entered the wrong shipping address. What should I do?
Please contact us immediately with your order number and the correct shipping information.
Once an order has been shipped, we’re unable to change the delivery address.
Can I combine multiple orders?
Orders are processed separately and cannot be guaranteed to ship together.
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CONTACT US
Still have questions?
We’re happy to help!
Please contact The Curvyy Boutique through our Contact Us page and include your order number whenever your question is related to an existing order.
We appreciate your patience and look forward to helping you have the best shopping experience possible.
Thank you for shopping with The Curvyy Boutique 🤍
Stay Curvyy. Stay Confident. Stay You.